Corporate Edge – Developing Business Acumen
Ian Northmore

Back to Our People

Ian Northmore

Ian is an experienced customer management trainer with extensive knowledge and experience of customer management and business transformation. He has worked with clients across the world in a variety of industries, including Communications, Financial Services, Government and Oil and Gas.

Ian's work experience includes international contact centre and business set-ups and change initiatives. He brings this hands-on expertise into the training environment and specialises in delivery of Coaching Modules, Customer Management Skills and tailored Strategic Customer Relationship Management Programmes and is an established leadership coach.

He is passionate about customer service and achieving excellent results through teams of people, and his achievements have been built upon the application of strong customer management principles and a strong focus on performance management and people development.